Frequently Asked Questions

KERVELAN offers belts for men and women. Each style has its own design and proportions. Please refer to the product's measurements and intended wearing position when choosing your size.

Measure a belt you already wear comfortably, then compare that measurement with the product page. Our Belt Size Guide explains both belt and body measurement methods.

Use trouser size only as a rough reference. Rise, styling position, and belt construction can all change the fit, so product measurements are more reliable.

Materials vary by style and are listed on the individual product page. We do not use one blanket material claim across the entire collection.

Hardware changes the character of a belt quickly. We use form, buckle shape, finish, and proportion as key parts of the KERVELAN point of view.

Wipe gently with a soft, dry cloth and store away from prolonged moisture, direct heat, and abrasive surfaces. Product-specific care notes take priority when provided.

Eligible defects in materials or workmanship may be covered by our Lifetime Craftsmanship Warranty. Coverage, exclusions, eligibility, and claim procedures are explained on the warranty page.

KERVELAN currently accepts payment through PayPal.

Contact us as soon as possible. We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or has shipped.

Contact us as soon as possible. If the order has not entered fulfillment, we will try to update it. Once the order has entered fulfillment or has shipped, address changes cannot be guaranteed.

Order origin may vary depending on the product and stock location. Some orders may be fulfilled from locations outside the United States.

We offer free standard shipping on all orders to the 48 contiguous United States, with no minimum order value. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, Washington, D.C., or destinations outside the 48 contiguous United States.

Orders are typically dispatched within 2 business days after payment confirmation. Estimated transit time is 6–13 business days after dispatch. Processing time is separate from transit time. Business days exclude weekends and public holidays.

Expedited or express shipping is not currently available. See our Shipping Policy for complete shipping details.

No. Customers are not required to pay additional import duties or customs charges upon delivery for eligible KERVELAN orders shipped to the destinations we currently serve. If you are unexpectedly asked to make an import-related payment, please contact us before paying so we can review the situation.

Once your order has shipped and tracking information becomes available, it will be sent to the email address used at checkout. Please allow approximately 24–48 hours for tracking information to begin updating in the carrier's system.

You may request an eligible return within 30 calendar days from the date the carrier marks your order as delivered. Items must remain in resalable condition. Contact us before sending any item back. Customers pay return shipping for ordinary returns. See our Returns & Refunds Policy for complete conditions.

We do not offer direct exchanges. If you need a different size, color, or style, request an eligible return within the 30-day window. After the returned item is received, inspected, and approved, we will issue your refund to the original payment method. You may then place a new order, subject to availability. Customers pay return shipping for ordinary returns.

Please contact us as soon as reasonably possible, ideally within 7 days of delivery, with your order number and clear photographs or video showing the issue. We will review the situation and provide an appropriate resolution in accordance with our Returns & Refunds Policy.

You can reach us through our Contact page or by email at support@kervelan.com.

We typically respond within 1 business day.