RETURNS & REFUNDS

KERVELAN accepts eligible returns within 30 days of delivery.

Items must be unworn, unused, and in their original condition, with tags and original packaging where applicable. Proof of purchase or your order number may be required.

To start a return, please contact us through our Contact page. Once your return is approved, we’ll provide the applicable return instructions and return address.

Please wait for return instructions before sending your item, as returns sent to an unapproved address may not be accepted.

Return Shipping

For returns due to change of mind, incorrect size selection, color preference, or other personal reasons, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method for customer-initiated returns. KERVELAN cannot be responsible for return packages that are lost or damaged before reaching the designated return destination.

Return shipping costs paid by the customer are non-refundable unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery through our Contact page.

Please include:

• your order number;
• a brief description of the issue;
• clear photos showing the item and the problem.

Once the issue has been reviewed and confirmed, KERVELAN will provide an appropriate resolution.

Depending on the circumstances, this may include a replacement, full or partial refund, or assistance with return shipping costs.

In some cases, we may be able to resolve the issue without requiring the item to be returned.

Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Processing times may vary depending on your payment provider.

Shipping or other costs incurred by the customer when returning an item for change of mind, incorrect size selection, color preference, or other personal reasons are not refundable.

Exchanges

KERVELAN does not currently offer automatic exchanges.

If you would like a different size, color, or style, please request a return for the eligible item and place a new order.

This helps us process your request more quickly and ensures that your preferred item is available.

Cancellations and Order Changes

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or has been shipped.

Once an order has shipped, it will be subject to our standard return policy.

Final Sale

Items clearly marked Final Sale before purchase are not eligible for return or exchange, except where otherwise required by applicable law.

If a Final Sale item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

Return Eligibility

KERVELAN reserves the right to decline a return if an item shows signs of wear, use, alteration, damage caused after delivery, or does not otherwise meet the return conditions described above.

Returns must include all original components supplied with the product where applicable.

Contact Us

If you have questions about a return, refund, damaged item, or your order, please contact us through our Contact page.

We recommend contacting us before sending any product back so we can provide the correct return instructions.