Privacy Policy
Last Updated: October 4, 2026
KERVELAN operates this online store and website (the “Services”). Our store is powered by Shopify, which provides the ecommerce technology used to operate the Services.
This Privacy Policy explains how KERVELAN collects, uses, discloses, and otherwise processes personal information when you visit our website, place an order, create or use an account, contact us, or otherwise interact with the Services.
INFORMATION WE COLLECT
Depending on how you interact with KERVELAN, we may collect or process the following categories of personal information:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including products viewed or purchased, cart activity, order history, returns, refunds, cancellations, payment status, and transaction details.
- Account information, such as account identifiers, preferences, and settings when account features are used.
- Communications, including information you provide when contacting customer support, submitting a form, leaving a review, or otherwise communicating with us.
- Device and usage information, including IP address, browser type, device identifiers, network information, pages viewed, interactions with the Services, and similar technical information.
- Payment-related information, including payment method, payment confirmation, and transaction information necessary to process and support your order.
Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably be linked to an individual.
HOW WE COLLECT INFORMATION
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, submit information, or otherwise use the Services.
- Automatically when you browse or interact with our website through cookies, pixels, logs, and similar technologies.
- From service providers that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, deliver customer support, or provide other business services.
- From business and advertising partners where permitted by applicable law.
HOW WE USE YOUR INFORMATION
Orders and Customer Service
We use personal information to process payments, confirm and fulfill orders, arrange shipping, provide tracking, manage returns and refunds, respond to questions, and provide customer support.
Accounts and Store Features
Where applicable, we use personal information to create and manage customer accounts, remember preferences, provide relevant store features, and maintain your relationship with KERVELAN.
Security and Fraud Prevention
We use personal information to authenticate activity, protect the Services, detect and investigate suspected fraud, misuse, security incidents, or other unlawful activity, and help maintain a secure shopping experience.
Analytics and Improvement
We may use information about how customers interact with the Services to understand store performance, improve our website and products, troubleshoot issues, and improve the customer experience.
Marketing and Advertising
Where permitted by law, we may use personal information to send marketing communications, measure advertising performance, and provide or support personalized advertising. You can unsubscribe from promotional emails using the unsubscribe link included in those messages.
Legal and Business Purposes
We may use personal information to comply with applicable law, respond to valid legal requests, enforce our terms and policies, establish or defend legal claims, and protect the rights, safety, and property of KERVELAN, our customers, and others.
COOKIES & PERSONALIZED ADVERTISING
KERVELAN and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how the Services are used, measure performance, prevent fraud, and support advertising.
KERVELAN does not sell personal information for money. However, depending on where you live, certain advertising-related disclosures of personal information may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws. Where required, you may opt out through our data sharing opt-out page.
If your browser sends a recognized Global Privacy Control signal, Shopify may treat that signal as an opt-out request where required by applicable law.
HOW WE DISCLOSE INFORMATION
We may disclose personal information when reasonably necessary to operate KERVELAN, including:
- Shopify, which hosts and provides the ecommerce infrastructure for our store.
- PayPal, which currently processes payments for KERVELAN orders.
- Shipping, fulfillment, and logistics providers that need information to prepare, transport, track, or deliver orders.
- Technology, analytics, security, customer-support, and cloud service providers that help us operate and protect the Services.
- Marketing and advertising partners, where permitted by law and subject to applicable privacy choices.
- Government authorities, courts, regulators, or other parties when disclosure is required by law or reasonably necessary to protect legal rights or safety.
- Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or transfer of business assets.
- Other parties at your direction or with your consent.
PAYMENT PROCESSING
KERVELAN currently accepts payments through PayPal. Payment credentials that you provide to PayPal are processed by PayPal under its own privacy practices. KERVELAN receives the transaction and payment-confirmation information needed to process and support your order.
OUR RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. Shopify processes information about your access to and use of the Services to provide and improve its commerce services. Information submitted through our store may be processed by Shopify and other service providers in countries other than the country where you live.
Shopify may also process information from your interactions with KERVELAN and other merchants to provide enhanced commerce, security, analytics, and advertising features. For more information, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
DATA RETENTION & SECURITY
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
We and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.
YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including the right to:
- request access to or information about personal information we maintain about you;
- request correction of inaccurate personal information;
- request deletion of certain personal information;
- request a portable copy of certain personal information;
- opt out of certain sale, sharing, or targeted-advertising activities where applicable; and
- withdraw consent where processing is based on consent, subject to applicable law.
You may exercise applicable rights through the privacy tools made available on our website or by contacting us at support@kervelan.com. We may need to verify your identity before completing a request. Where permitted, an authorized agent may submit a request on your behalf.
We will not discriminate against you for exercising privacy rights available to you under applicable law. If you disagree with our response to a privacy request, you may contact us to request further review and may also have the right to contact your local data protection or privacy authority.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred, stored, or processed outside the country or region where you live. Where required by applicable law, appropriate transfer mechanisms or safeguards may be used for international transfers.
CHILDREN'S PRIVACY
The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may independently consent to the processing of personal information in their jurisdiction. If you believe a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.
We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms are defined under applicable privacy laws.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies. KERVELAN is not responsible for the privacy practices, security, or content of independent third-party websites or platforms.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements. When appropriate, we will update the “Last Updated” date and provide any notice required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact KERVELAN:
Email: support@kervelan.com
Contact page: Contact KERVELAN
We typically respond to customer inquiries within 1 business day.