Returns & Shipping

KERVELAN offers free standard shipping and a 30-day return window for eligible orders. This page provides a quick overview of our current shipping and return terms.

SHIPPING

Where We Ship

KERVELAN currently ships to the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or destinations outside the contiguous United States.

Shipping Cost

Standard shipping is free on all eligible orders, with no minimum purchase requirement.

Expedited or express shipping is not currently available.

Processing & Delivery

Orders are typically dispatched within 2 business days after payment confirmation.

Estimated standard transit time is 6–13 business days after dispatch.

Delivery estimates are provided as a guide and are not guaranteed.

Duties & Import Charges

Customers are not required to pay additional import duties or customs charges upon delivery for eligible KERVELAN orders shipped to the destinations we currently serve.

Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.

Please allow approximately 24–48 hours for tracking information to begin updating in the carrier's system.

For complete shipping terms, please review our Shipping Policy.

RETURNS & REFUNDS

30-Day Returns

KERVELAN accepts eligible returns within 30 calendar days from the date the carrier marks your order as delivered.

You may try an item on to assess fit and suitability. Returned items must remain in resalable condition and meet the conditions set out in our Returns & Refunds Policy.

Return Shipping

For standard returns due to change of mind, incorrect size selection, color preference, style preference, or other personal reasons, return shipping costs are the responsibility of the customer.

If KERVELAN sends the wrong item, the product arrives damaged, or a manufacturing defect is confirmed, we will cover reasonable shipping costs required to resolve the issue.

Different Size, Color, or Style

KERVELAN does not offer direct exchanges.

If you need a different size, color, or style, please request an eligible return. After the return has been received, inspected, and approved, we will issue a refund to the original payment method. You may then place a new order, subject to availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, materially defective, or different from what you ordered, please contact us as soon as reasonably possible, ideally within 7 days of delivery.

Please include your order number and clear photographs or video showing the issue.

For complete return and refund conditions, please review our Returns & Refunds Policy.

CONTACT US

If you have questions about shipping, tracking, returns, refunds, or your order, please contact us through our Contact page or at support@kervelan.com.

We typically respond within 1 business day.