Returns & Shipping

RETURNS

KERVELAN accepts eligible returns within 30 days of delivery.

Items must be unworn, unused, and returned in their original condition with tags and original packaging where applicable. Proof of purchase or your order number may be required.

To request a return, please contact us through our Contact page before sending any item back.

Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

If the issue is confirmed to be our error, KERVELAN will provide an appropriate solution, which may include a replacement, refund, or coverage of reasonable return shipping costs.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Exchanges

KERVELAN does not currently offer automatic exchanges.

If you need a different size, color, or style, please return the eligible item and place a new order.

Final Sale

Items clearly marked Final Sale before purchase are not eligible for return unless otherwise required by applicable law.

SHIPPING

Order Processing

Most orders are processed within 24 hours after payment confirmation.

Processing time is separate from shipping transit time.

U.S. Shipping

KERVELAN currently ships to addresses within the United States.

Standard Shipping — $8 USD
Estimated delivery: 7–12 business days after shipment

Free Standard Shipping
Available on qualifying orders of $70 USD or more

Express Shipping — $15 USD
Estimated delivery: 3–5 business days after shipment

Shipping methods and final shipping costs are shown at checkout.

Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.

Please allow approximately 24–48 hours for tracking information to begin updating in the carrier's system.

Delivery Delays

Delivery estimates are not guaranteed and may be affected by carrier operations, customs processing, severe weather, peak-season demand, or other circumstances outside our reasonable control.

If your package appears significantly delayed or lost, please contact us through our Contact page.

Address Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or has shipped.

For questions about shipping, returns, refunds, or your order, please contact us through our Contact page.