Privacy Policy
We know that you care how information about you is used and shared, and we appreciate your trust that we will handle it carefully and responsibly.
This Privacy Policy describes how KERVELAN collects, uses, and protects information when you visit our website, place an order, or communicate with us.
What Personal Information Do We Gather?
The information we receive from customers helps us provide a smooth shopping experience and continually improve our website and services.
- Information You Give Us: We receive information that you provide when you place an order, contact us, request customer service, or request a return or refund. This may include your name, email address, shipping and billing address, telephone number when provided, order information, and communications with us. You may choose not to provide certain information, although some information is necessary to complete a purchase or provide certain services.
- Automatic Information: Like most online stores, we receive certain information automatically when you interact with our website. This may include information about your browser, device, IP address, pages viewed, products viewed or searched for, and other interactions with our website. We may use cookies and similar technologies to help our website function properly and improve your shopping experience.
- E-mail Communications: If you choose to receive marketing emails from KERVELAN, we may send you information about products, new arrivals, promotions, or other updates. You may unsubscribe at any time by clicking the unsubscribe link included in our emails. You may still receive important communications relating to your orders, shipping, returns, refunds, or customer service.
What About Cookies?
- Cookies and similar technologies help our website recognize your browser or device and provide useful shopping features, including remembering preferences, maintaining items in your shopping cart, supporting checkout, and helping us understand how visitors use our website.
- Most browsers allow you to control, block, or delete cookies through your browser settings. Please keep in mind that disabling certain cookies may affect some features of our website, including shopping cart or checkout functionality.
Does KERVELAN Share the Information It Receives?
Information about our customers is an important part of our business, and we treat it with care.
KERVELAN does not sell your personal information for money.
- Service Providers: Like most online retailers, we work with trusted companies that help us operate our store and serve our customers. These may include Shopify, payment providers, shipping carriers, fulfillment partners, email services, analytics providers, and other technology providers. These providers receive information as needed to perform the services they provide.
- Shopify: Our online store is powered by Shopify, which provides the ecommerce technology used to operate our website, checkout, payments, security, and related services. Shopify may process certain information relating to your interactions with our store in order to provide and improve these services, including enhanced Shopify services available to our store.
- Protection of KERVELAN and Others: We may provide information when reasonably necessary to comply with applicable law, prevent fraud, protect the security of our website, enforce our policies, or protect the rights and safety of KERVELAN, our customers, or others.
- With Your Consent: In other circumstances, we may ask for your permission before using or sharing your information in a way not otherwise described in this Privacy Policy.
How Secure Is Information About Me?
- We take the protection of customer information seriously and use reasonable measures designed to help protect information provided through our website.
- Our online store uses secure technology provided through Shopify and established payment providers.
- Payment information is processed through Shopify and authorized payment providers. KERVELAN does not independently store complete payment card information used during checkout.
While no online system can guarantee absolute security, protecting customer information is important to us.
Which Information Can I Access?
Depending on the features available on our website, you may be able to access or update certain information associated with your orders or customer account.
You may also contact us if you need assistance accessing, correcting, or updating information associated with your interactions with KERVELAN.
What Choices Do I Have?
- You may choose not to provide certain information, although some information is necessary to place an order, arrange delivery, or receive customer service.
- If you do not wish to receive marketing emails from KERVELAN, you may unsubscribe at any time by using the unsubscribe link included in our emails.
- You may control or delete cookies through your browser settings.
- Depending on where you live, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
- Where applicable, you may also manage certain privacy choices relating to personalized advertising or information sharing through our Your Privacy Choices page.
If you have questions about your information or would like to make a privacy-related request, please contact us through our Contact page.
Are Children Allowed to Use the Website?
KERVELAN does not knowingly market or sell products directly to children.
If you are under the age required to make a purchase in your place of residence, you should use our website only with the involvement of a parent or legal guardian.
Conditions of Use, Notices, and Revisions
Your use of the KERVELAN website is also subject to our Terms of Service and other policies available on our website.
If you have any concerns about privacy or how your information is handled, please contact us through our Contact page and we will make reasonable efforts to address your concern.
Our business and website may change over time, and this Privacy Policy may also be updated from time to time. We encourage you to review this page periodically for the latest version.
Unless otherwise stated, the current Privacy Policy applies to information that we hold about you and your interactions with KERVELAN.
We value the trust our customers place in us and aim to handle personal information carefully and responsibly.
Information You Give Us
You provide information to us when you search for products, place an order, provide shipping or billing information, communicate with us, request customer service, or request a return or refund.
Depending on your interaction with KERVELAN, this may include your name, email address, shipping and billing address, telephone number, order information, and the contents of communications you send to us.
Automatic Information
Examples of information that may be received automatically include your IP address, browser type, device information, operating system, pages viewed, products viewed or searched for, referring pages, and information collected through cookies and similar technologies.
We may also receive general information about how visitors interact with our website and how the website performs.
This information helps us maintain our website, improve the shopping experience, and support security and fraud prevention.
Information from Other Sources
We may receive information from service providers that assist us in completing transactions and serving customers.
For example, shipping carriers or fulfillment partners may provide updated delivery information, and payment providers may provide information relating to the status of a payment or transaction.
We use this information to help process orders, provide customer service, maintain accurate records, and improve your shopping experience.
Information You Can Access
Depending on the services available on our website, you may be able to access information relating to recent orders, contact information, shipping addresses, or other customer account information.
If you need help accessing, correcting, or updating information associated with KERVELAN, please contact us through our Contact page.
For complete information about our privacy practices and the processing of personal information through Shopify, please review our Full Privacy Policy.
Last Updated: September 16, 2026